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The shipment of the goods will take place on a weekly basis, and precisely every TUESDAY. In the case of timed offers (flash deal), the goods may be sent to the user after their expiry date.


Shipping costs include handling and packaging costs and postage. Management costs are fixed, while transport costs  changes according to the total weight of the shipment. We recommend you to group your items in one order. We cannot group two separate orders placed separately, therefore shipping costs will be charged for each of them.


I prezzi di vendita non comprendono i costi di spedizione, questi verranno fatturati in aggiunta al prezzo dei servizi acquistati in base all'ammontare dell'ordine/al paese della consegna. Le spese di spedizione saranno indicate prima della conferma dell’ordine.


The sales prices do not include shipping costs, these will be invoiced in addition to the price of the services purchased based on the amount of the order / the country of delivery. The shipping costs will be indicated before the order is confirmed.


In the case in which the ordered goods become unavailable for any reason after receiving  of the order, will be issued a refund of the payment, without costs for the user. The User can be informed by email of the time when the product is shipped from the Montalcino Official Store logistics, or directly by the Courier who will communicate the shipment to Montalcino Official Store.

If available, the User will be informed about the name of the courier and the tracking code of the shipment (Waybill or "Tracking number"), through which it will be possible to follow its status of the shipment,.


It is not possible to guarantee a precise delivery date or time since this depends on the courier, the destination address and the person in charge of delivery. Montalcino Official Store cannot therefore be held responsible for any direct or indirect consequence deriving from these times. Unless otherwise specified during the purchase process, the delivery of the order is intended on the street level.In the case of shipment of bottles, Montalcino Official Store uses patented packaging approved by the courier, designed to guarantee the integrity of the product. In any case, upon delivery of the goods by the courier, the user will be required to check that the packaging is intact, not damaged, or in any case altered, also in the sealing materials (adhesive tape or straps) or that no liquid leaking. Any damage to the packaging and / or to the product must be immediately contested by the User, placing a written control reserve (and specifying the reason for the reservation, for example "Laundry packaging", "Crushed packaging", etc.) on the courier delivery. Once this document has been signed, the User will no longer be able to make any objection regarding the characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 3 days of delivery, by writing an email to In case of non-delivery of the goods within the times indicated, the user will be required to notify it to Montalcino Official Store, which will check with the courier, the status of the shipment and any others anomaly.


Please pay attention to what is reported in this section because the indications contained therein form an integral and substantial part of these General Conditions of Sale and, therefore, are considered by you fully known and accepted at the time of the transmission of the order form